The Concierge Ending Explained: Welcome to the Hokkyoku Department Store. Directed by Yoshimi Itazu, this 2023 animation anime stars Natsumi Kawaida (Akino (voice)), alongside Takeo Otsuka as Elulu (voice), Kenjiro Tsuda as Woolly (voice), Nobuo Tobita as Todo (voice). With a 6.9/10 rating, the ending has divided audiences.

What Happens at the End of The Concierge?

Welcome to the Hokkyoku Department Store! This unusual shop caters exclusively to animals, furry and feathered alike. Akino is a new concierge in training and she's quickly realizing the high demands of her customers—especially those on the extinct species list. From a sea mink searching for a special gift to a laughing owl looking to please his wife, can she fulfill every request?

Yoshimi Itazu's narrative builds toward a resolution centered on Natsumi Kawaida (Akino (voice))'s journey. This unusual shop caters exclusively to animals, furry and feathered alike.

How Does Natsumi Kawaida (Akino (voice))'s Story End?

  • Natsumi Kawaida: Natsumi Kawaida's storyline wraps up in the final act, though some viewers have found the resolution more ambiguous than expected.
  • Takeo Otsuka (Elulu (voice)): Takeo Otsuka's role in the climax proves pivotal to how the central conflict resolves.
  • Kenjiro Tsuda (Woolly (voice)): Kenjiro Tsuda's character undergoes a significant shift in the final act.

What Does the Ending of The Concierge Mean?

The Concierge's ending attempts to resolve the major plot threads, though some narrative elements involving Natsumi Kawaida may feel rushed. Yoshimi Itazu's final act has been both praised for its ambition and criticized for its execution.